TERMS & CONDITIONS

We all don't love the nitty gritty... But with placing an order, you agree and are bound to our T&C.

So please read them carefully.

 

Shipping

We aim to ship every parcel off in 4-5 working days with either Sendle or Auspost. You will receive a tracking email to the email address provided from the courier company. Please note, that there's no courier service on weekends and public holidays. 

If you have any shipping note, we will try to accommodate them, please leave the in the note section at the checkout.

You are responsible for providing the correct shipping details. If you see an error, please let us know at hello@willowspantry.com.au. If your order hasn't been shipped yet, we will change the address on it, however if it has been shipped it is your responsibility to have it redirected through the shipping agent at your own cost.

Please note we take no responsibility for damage occurred whilst in transit. If damage occurs, please make a claim with the shipping company.

In case of an unsuccessful delivery attempt, it is your responsibility to pick up the parcel from the post office or newsagency. Please contact the courier company. 

 

Returns

 

For all order returns and refunds please contact us at hello@willowspantry.com.au.

 

It is within your right to ask for a replacement or refund under the Australian Consumer Law consumer guarantees.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened items. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notification. If your refund gets approved, it will be processed and a credit will automatically issued to your original method of payment. 

You will be responsible for paying for your own shipping costs for returning your item, if its change of mind. Shipping costs are non-refundable. 

Product Faults

Whoops, shit happens. Please let us know, if something doesn't seem right and we're happy to have a sniff and find a solution. Please note, that the nature of product (too soft/too hard) or fussiness is not a product fault.  

Carob & Yoghurt 

Please have in mind, that carob & yoghurt buds and iced cookies can melt in humid or hot weather. This is normal and and not eligible for a refund or return.

 

Doggy Cakes 

Fresh baked items / made to order / custom cakes are excluded from any returns, refunds or change of mind. A store credit can be given in case of a timely notice (48h).

While we understand, that lockdown and restrictions occur, we do not offer refunds for cancellations. you are still allowed to pick up your cake via Click & Collect.

However, you are entitled to store credit or postponing your order to a later date, if notice is given in 48h before original pick up. 

 
As per product description, doggy icings can crack and colours blur, if cakes are stored longer than one day. This is normal and doesn't impact the shelf life of the cake. It's simply no preservatives. 
 
We don't take any liability for transport damages or damages occurring due to wrong handling. Please ask, if unsure how to transport your doggy cake. We're happy to help!

A 48h notice is required for any changes, after this no alterations can be made.

Not picked up cakes will be destroyed after 3 days, no refunds are given. 

Dog cakes being booked on days with no availability will be cancelled and a refund issued. Paypal fees are non-refundable.
 

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