Frequently Barked Questions
Seriously, can I eat a slice too? I looks so good!
Even if we use only human grade ingredients, all our cakes are PET FOOD ONLY. But don't be sad - as all cakes are made for a dog's palate - they won't be very appealing to you anyway :)
How long does it take until you get back to me? I'm already waiting 30min.
At the moment, it takes me around 3 workdays to get back to you DURING OPENING HOURS. Please have in mind, that I run this business by myself. This includes baking, ordering stock, social media, advertising, cleaning etc. For cake quotes I need to do a bit of research and estimate. Please note, that writing several messages through different outlets (mail, text, IG, FB...) delays, as I have to work through different usernames etc.
Do you ship cakes? Or deliver?
Unfortunately all pupcakes and doggy cakes are for pick up in our store only, as they are made out of perishable ingredients and are delicate. In terms of food safety not recommended to post perishable items without refrigeration. But hey, pop over, give Willow a pat and grab some treats while you're here!
We are not delivering. However you can call an Uber Connect or Airtasker to us and we bring your doggy cake on its way!
I know, I left it too late... but means booked REALLY booked out?
Yes. Handmade takes time and to fulfill every order to perfection and satisfactional, I can only accommodate a certain amount of cakes every day.You're most welcome to leave your details, in case there's a cancellation.
You can find our booking calendar HERE.
How long does it take until I get my treatos?
Our processing times are in general 5-7 working days plus shipping. Once your order is sent/ready for pick up, you'll receive a tracking email from either Sendle or Auspost. (please check your spam folder, this sneaky mails love to hide there!). We unfortunately have no influence on shipping times.
I LOVE your brand! Can I have a free cake for an Insta story? Or free stuff just because? What about a discount?
As long as followers are not an official currency for our landlord, suppliers and the council - unfortunately not. It may be a revolting idea - but small businesses are supported best with a purchase. Or simply with a like, share or showing our lovely brand to your friends.
Why is Willow so cute?
This is a tricky one, because she refuses an answer since we adopted her. Some say, it's her sad face and puppy eyes - I believe it's the combination of being a Bullterrier X Sweet Potato.